Passepartours Terms of Use

Last Updated: July 2024

Welcome to Passepartours!

We help users to research and book travel experiences. 

We are a provider of experiences, connecting the best local guides with our guests. When you make a booking, you will be purchasing a tour, ticket or other service directly from us.

These Terms of Use apply to any use of Passepartours's services. Please read these Terms of Use carefully, as they contain important information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. By accessing or using Passepartours's services, you are indicating that you have read these Terms of Use and agree to be bound by them. If you do not agree with all of these Terms of Use, you are not permitted to access or use the services.

Introduction

1.1 These terms of use, together with the Privacy and Cookies Statement (collectively, the "Terms of Use") set out the terms on which Passepartours, ( "we", "us, "our") provides services (the "Services") through Passepartours's booking platform (the "Platform") as may be made available through our website (www.passepartours.com, together with all related domains, white label and affiliate sites, mobile properties and related applications, collectively referred to as the "Website") and over the telephone. When we refer to "you", we mean any person that accesses or uses the Services. Passepartours is a supplier of tours, activities, or experiences. When you make a booking, you are using the Platform to book directly from us.

1.2 These Terms of Use govern your relationship with us in respect of your use of the Services, including any bookings that you make of any tour, ticket, attraction, activity and/or experience (described in these Terms of Use as an "Experience") that is advertised on the Website and is made available by us (each, a "Product").

1.3 By using or accessing the Services, by booking a Product ("Book", "Booking"), and/or creating an account on the Website (a "Passepartours Account"), you agree to be bound by these Terms of Use without modification, and you represent that you have read and understood them. In all Booking arrangements, the person making the Booking shall be deemed to have accepted these Terms of Use on behalf of all the persons named in the Booking.

1.4 We may update or otherwise modify these Terms of Use at any time, and you understand and agree that your continued access or use of the Services after such change signifies your acceptance of the updated Terms of Use. We will note the date that updates were last made to the Terms of Use at the top of this page, and the updated Terms of Use will take effect upon posting. It is your responsibility to return to this page periodically to review the most current version of the Terms of Use. If you don’t want to accept any changes to the Terms of Use, you may contact us to close your Passepartours Account, and cease to access the Services. 

1.5 THE WEBSITE MAY CONTAIN TRANSLATIONS POWERED BY GOOGLE. GOOGLE DISCLAIMS ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.

Use of the Services

2.1 As a condition of your use of the Services, you represent and warrant that (i) all information supplied by you in the course of your use of the Services is true, accurate, current and complete, and (ii) you are 18 years of age or older in order to use the Website. Passepartours does not knowingly collect the information of anyone under the age of 18.

2.2 Your use of the Services is permitted by Passepartours only for personal, non-commercial use and/or to make legitimate requests to make a Booking of the Products offered. You agree not to use this Services to make any speculative, false or fraudulent requests or Bookings.

2.3 You further represent and warrant that you (a) are not currently suspended and have not previously been banned by Passepartours from using the Services; (b) are not acting on behalf of a competitor of Passepartours; (c) will not create more than one Passepartours Account; and (d) have full power and authority to enter into this legally binding agreement and in doing so will not violate any other agreement to which you are a party.

2.4 We retain the right at our sole discretion to deny access to the Services to anyone at any time and for any reason, including, but not to, for violation of these Terms of Use.

2.5 In accessing or using the Website, you may be exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. Passepartours does not endorse such content, and cannot vouch for its accuracy. You therefore access and use the Website at your own risk.

Passepartours Accounts

3.1 You may need to create a Passepartours Account and provide information about yourself in order to use some of the features on the Website and other Services, including when you make a Booking. You are responsible for maintaining the confidentiality of your Passepartours Account password and log-in credentials ("Passepartours Account Credentials"). You are also solely responsible for all activities (including Bookings) that occur in connection with your Passepartours Account. You agree to notify us immediately of any unauthorized use of your Passepartours Account.

3.2 Your Passepartours Account is for your personal use only. You may not impersonate someone else (e.g., adopt the identity of a celebrity), create a Passepartours Account for any person other than yourself, provide an e-mail address or other personal details other than your own, or create multiple Passepartours Accounts.

3.3 We may terminate or suspend access to your Passepartours Account or your ability to use the Services, in whole or in part, at our sole discretion, for any or no reason, and without notice or liability of any kind. For example, we may terminate or suspend your Passepartours Account or ability to use the Services if you misuse the Website. Any such termination or suspension could prevent you from accessing your Passepartours Account, the Website, User Content (as defined in Section 6.1), Website Content (as defined in Section 4.1), and/or any other related information.

3.4 You may terminate your Passepartours Account at any time by contacting us to request that we close your Passepartours Account, and by discontinuing your use of any and all parts of the Services.

3.5 If you are a consumer in the EU or UK, you will have certain mandatory consumer rights. If you are a consumer living elsewhere, you may also have consumer rights under the laws of your territory. Nothing in these Terms of Use affects your mandatory consumer rights.

3.6 AS A USER OF THE SERVICES, YOU UNDERSTAND AND AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW: (1) NEITHER PASSEPARTOURS NOR ITS AFFILIATES WILL HAVE ANY LIABILITY TO YOU OR OTHERS FOR ANY UNAUTHORIZED BOOKINGS MADE USING YOUR PASSEPARTOURS ACCOUNT AND/OR PASSEPARTOURS ACCOUNT CREDENTIALS; AND (2) THE UNAUTHORIZED USE OF YOUR PASSEPARTOURS ACCOUNT AND/OR PASSEPARTOURS ACCOUNT CREDENTIALS COULD CAUSE YOU TO INCUR LIABILITY TO BOTH PASSEPARTOURS AND OTHER USERS.

Website Prohibited Activities

4.1 The content and information on the Website (including, but not to, messages, data, information, text, music, sound, photos, graphics, video, maps, icons, software (including Software, as defined in Section 8.2), code or other material, and collectively described herein as the "Website Content"), as well as the infrastructure used to provide such Website Content, is proprietary to us. You agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any Website Content, or any products or services obtained from or through the Website. Any other use of the Website Content, products and/or services requires the prior written permission of Passepartours.

4.2 Additionally, you agree that you will not and will not assist or enable others to:

a. use the Website or the Website Content for any commercial or unlawful purpose;

b. access, monitor or copy any Website Content using any robot; spider, scraper or other automated means or any manual process to access, scrape, index, retrieve or otherwise use the Website or any Website Content for any purpose without our express written permission;

c. violate the restrictions in any robot exclusion headers on the Website or bypass or circumvent other measures employed to prevent or limit access to the Website;

d. take any action that imposes, or may impose, in our sole discretion (or, if you are a consumer resident in the UK or EU, in our reasonable discretion), an unreasonable or disproportionately large load on our infrastructure or makes excessive traffic demands on the Website;

e. deep-link to any portion of the Website for any purpose without our express written permission;

f. "frame", "mirror" or otherwise incorporate any part of the Website into any other website without our prior written authorization;

g. attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any Software;

h. use the Website to threaten, stalk, defraud, incite, harass, or advocate the harassment of another person, or otherwise interfere with another user's use of the Website;

i. use the Website to submit or transmit spam, chain letters, contests, junk email, pyramid schemes, surveys, or other mass messaging, whether commercial in nature or not;

j. use the Website in a manner that may create a conflict of interest, such as trading reviews with other business owners or writing or soliciting reviews;

k. use the Website to promote bigotry or discrimination against protected classes;

l. use the Website to violate any third-party right, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;

m. use the Website to submit or transmit pornography or illegal content;

n. use the Website to solicit personal information from minors, or to harm or threaten to cause harm to, any person including minors;

o. attempt to gain unauthorized access to the Website, user accounts, computer systems or networks connected to the Website through hacking, password mining or any other means;

p. use the Website to transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature (collectively, "Viruses");

q. use any device, software or routine that interferes with the proper working of the Website, or otherwise attempt to interfere with the proper working of the Website;

r. use the Website to violate the security of any computer network, crack passwords or security encryption codes;

s. disrupt or interfere with the security of, or otherwise cause harm to, the Website;

t. remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Website, features that prevent or restrict the use or copying of Website Content, or features that enforce limitations on the use of the Website; or

u. use, or assist, encourage, or enable any third-party to use, any robot, spider, artificial intelligence (AI) system, or other automated device, process or means to access, retrieve, copy, scrape, aggregate, collect, download, or otherwise index any portion of the Services or any Website Content, except as expressly permitted by Passepartours in writing.

Electronic Communications

5.1. When you use the Passepartours Website, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically and agree that we may communicate with you in a variety of ways, such as by e-mail, in-app push notices, or by posting notices and messages on the Website. You may unsubscribe from marketing-related e-mails by emailing unsubscribe@passepartours.com, however we may continue to send you non-marketing messages, such as messages related to any upcoming Bookings.

5.2 As part of our Services we share information with companies in the Group in order to provide you with information about special offers, products, and services that might interest you. Such information will typically be sent through newsletters and marketing communications and represent efforts to get to know you and your preferences better across our Services and those of other companies in the Group. In turn, this enables customization of the services in line with those preferences.

Content

6.1. You and other users of the Website may contribute to the Website in a number of different ways, including submitting emails, writing reviews, making postings, uploading and posting photos or videos, making comments or suggestions, submitting ideas, filling out public profiles, rating other users' contributions and making other similar contributions or submissions to the Website and/or otherwise to Passepartours (collectively, "User Content"). We may use User Content in a number of different ways, including but not to displaying it on the Website, reformatting it, translating it into other languages, editing it for clarity and grammar, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites, mobile properties, applications, and media platforms.

6.2. By submitting User Content, you grant Passepartours and its affiliates a worldwide, non-exclusive, royalty-free, fully paid-up, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such User Content throughout the world in any media, now known or hereafter devised, for any purpose; and (b) use the name that you submit in connection with such User Content. You acknowledge that Passepartours may choose to provide attribution of your User Content at our sole discretion (or, if you are a consumer resident in the UK or EU, in our reasonable discretion). You further grant Passepartours the right to pursue at law any person or entity that violates your or Passepartours's rights in the User Content by a breach of these Terms of Use. You acknowledge and agree that User Content is non-confidential and non-proprietary. If it is determined that you retain moral rights (including rights of attribution or integrity) in the User Content, you hereby declare that (a) you do not require that any personally identifying information be used in connection with the User Content, or any derivative works of or upgrades or updates thereto; (b) you have no objection to the publication, use, modification, deletion and exploitation of the User Content by Passepartours or its licensees, successors and assigns; (c) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the User Content; and (d) you forever release Passepartours, and its licensees, successors and assigns, from any claims that you could otherwise assert against Passepartours by virtue of any such moral rights.

6.3 Passepartours and its affiliates may display advertisements and other information adjacent to or included with your User Content on the Website. You are not entitled to any compensation for such advertisements. The manner, mode and extent of such advertising are subject to change without notice to you.

6.4 The Website may contain discussion forums, bulletin boards, review services or other forums in which you and other users of the Website may post User Content ("Interactive Areas"). Within such Interactive Areas, you are solely responsible for your use of such Interactive Areas and use them at your own risk. Passepartours reserves the right to remove and/or restrict without notice any User Content where it believes in good faith that such User Content breaches these Terms of Use or otherwise where it believes the removal and/or restriction is reasonably necessary to safeguard the rights of Passepartours and/or other users of the Services. Should you disagree with the removal of your User Content from the Website, you can appeal our decision through Passepartours’s internal complaint handling process.

By using any Interactive Areas, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Website any User Content that comprises or includes:

a. content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;

b. content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law.

c. content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;

d. content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity, including Passepartours;

e. promotions, political campaigning, advertising, contests, raffles, or solicitations;

f. private information of any third party, including, without limitation, surname (family name) address, telephone number, e-mail address, Social Security number and credit card number;

g. Viruses, corrupted data or other harmful, disruptive or destructive files;

h. content that is unrelated to the topic of the Interactive Area(s) in which such User Content is posted; or

i. content or links to content that, in the sole judgment of Passepartours (or, if you are a consumer resident in the UK or EU, in our reasonable judgment), (a) violates the previous subsections herein, (b) is objectionable, (c) restricts or inhibits any other person from using or enjoying the Interactive Areas or the Website, and/or (d) may expose Passepartours or its affiliates or Website users to any harm or liability of any type.

6.5 You alone are responsible for the User Content you submit. You assume all risks associated with such User Content, including anyone's reliance on its accuracy, completeness or usefulness, or any disclosure by you of information in such User Content that makes you personally identifiable. You agree that you own, or have the necessary permissions to use, and authorize the use of, such User Content as described herein. You may not imply that such User Content is in any way sponsored or endorsed by Passepartours.

6.6 To the extent permitted by applicable law, Passepartours takes no responsibility and assumes no liability for any User Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is Passepartours liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter.

6.7 Although Passepartours has no obligation to screen, edit or monitor any User Content, Passepartours reserves the right, and has absolute discretion (or, if you are a consumer resident in the UK or EU, in our reasonable discretion), to remove, screen, translate or edit without notice any User Content at any time and for any reason, and/or to have such actions performed by third parties on its behalf. To the extent permitted by applicable law, you are solely responsible for creating back-up copies and replacements of your User Content at your sole cost and expense. Passepartours has no obligation to retain or provide you with copies of your User Content, nor do we guarantee any confidentiality with respect to your User Content.

6.8 Any use by you of the Interactive Areas or other portions of the Website in violation of the foregoing violates these Terms of Use and may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or the Website. Passepartours may also suspend the processing of notices and complaints submitted through the Services if you frequently submit manifestly unfounded notices or complaints.

Links to Third Party Websites

7.1 The Website may contain hyperlinks to websites operated by parties other than Passepartours ("Third Party Sites"). 

7.2 We do not control Third Party Sites and are not responsible for their contents, or the privacy or other practices of those that own and operate them.

7.3 It is your responsibility to ensure that whatever hyperlinks you select and/or software you download (whether from the Website or Third Party Sites, and including Software, as defined in Section 8.2) are free of Viruses.

7.4 In some cases you may be asked on a Third Party Site if you wish to link your profile on Passepartours to a profile on such Third Party Site. Choosing to do so is optional. If you decide to link your profiles and you later wish to disable such link, you should contact the Third Party Site.

Software on the Website

8.1 Software from the Website is further subject to EU export controls.

8.2 Any software (including, without limitation, all HTML, XML, Java code and Active X controls) that is made available to download from the Website ("Software") is owned by and is the copyrighted work of Passepartours, or Passepartours affiliates, or other third parties as identified. Your use of such Software is governed by the terms of the end user license agreement which accompanies, or is included with, the Software ("License Agreement"), if any. You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on the Website not accompanied by a License Agreement, we hereby grant to you, the user, a , personal, non-transferable license to use the Software for viewing and otherwise using the Website in accordance with these Terms of Use and for no other purpose.

8.3 You acknowledge and agree that all Software contained on the Website is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

8.4 WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. SUBJECT TO APPLICABLE LAWS, THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY IN ACCORDANCE WITH THE TERMS OF THE APPLICABLE LICENSE AGREEMENT.

Copyright and Trademark Notices

9.1 Excluding Third Party Content, the Website and all content of the Website including, but not to, all visual interfaces, interactive features, custom graphics, design, computer code, products, software, compilation of other content (such as compilation of third party content), and other elements and components of the Website are owned by Passepartours, All rights reserved. Passepartours is not responsible for content on websites operated by parties other than Passepartours. All other product or service names or slogans displayed on the Website (including those of the Products) are registered and/or common law trademarks of Passepartours, and/or its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Passepartours or the applicable trademark holder. In addition, the look and feel of the Website, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of Passepartours and may not be copied, imitated or used, in whole or in part, without the prior written permission of Passepartours. All other trademarks, registered trademarks, product names and company names or logos mentioned in the Website are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Passepartours.

9.2 Passepartours operates on a “notice and takedown” basis. If you have any complaints or objections to Content, or if you believe that material or content posted on the Services infringes a copyright that you hold, please click here and follow the Copyright Complaint Policy instructions. Once this procedure has been followed, Passepartours will respond to valid and properly substantiated complaints by making all reasonable efforts to remove manifestly illegal content within a reasonable time.

Products and Booking Reservations

10.1. Passepartours provides the Platform through which you can book experiences. Passepartours is a supplier of Products, and your contract for supply of any Product you Book will be directly between you and us.

10.2. The provision of the Product you Book will be subject to the terms and conditions displayed on the Website in respect of such Product, any information made available to you during the Booking process, and the terms and conditions of the Product. If you have a question about a Product that is not answered in the information on the Website and where the answer to your question may influence whether you would like to proceed to Book, it is your responsibility to contact Passepartours prior to making a Booking and to obtain an answer to your question. Once you have made a Booking, you are subject to the cancellation policy as stated in the Product listing.

10.3. If you make a Booking, you agree to review and be bound by the applicable terms and conditions and any other rules or policies related to the Product. 

10.4. Passepartours is a travel agency that provides and owns all Experiences on the Platform. 

10.5. By making a Booking, you warrant that you are at least 18 years of age, and that you possess the legal authority to enter into both this binding agreement and a binding agreement with the Tour operator, to use the Services, to purchase the Product, and that all information you supply is true and accurate. You further agree that you will use the Platform to make only legitimate Bookings for you and/or others for whom you are legally authorized to act.

Pricing

11.1 The price of each Product will be quoted on a per-person basis, unless otherwise specified.

11.2 Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by Passepartours. See Section 12 for more information about currency conversions.

11.3 Price quotations are subject to change without notice, until a Booking has been made.

11.4 Unless the Tour operator has otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.

11.5 usions are determined by the Tour operator. Prices do not include tips/gratuities; passport and visa fees; baggage and personal insurance; any items of a personal nature; taxes or duties; and any beverages or food not specifically stated as included by the Tour operator.

Currency Conversions

12.1 If Passepartours provides a currency converter, currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified, and actual rates may vary. Currency quotes may not be updated on a daily basis, and Passepartours and its affiliates do not warrant or guarantee accuracy. Passepartours shall not be liable to you if prices change due to currency fluctuations.

Payments

13.1 When you make a Booking, Passepartours will collect your payment information and will process your payment as described in Section 14. Full payment by credit or debit card is required to make a Booking, unless otherwise specified. The payee may be referenced as Passepartours on your statement.

13.2 The value of your Booking may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or payment card company may convert the payment into the local currency and may charge fees, resulting in differences between the amount displayed through the Platform, and the final amount charged to you. Passepartours recommends that you contact your bank or card company if you have any questions concerning any applicable currency conversion or fees.

Payment Processing

14.1 Under these Terms of Use, the payment processing services for the Services provided are provided by Passepartours. The registered office address of Passepartours is Calle Correo viejo, 12, Granada, 18010, Spain. The principal place of business of Passepartours is Calle Correo viejo, 12, Granada, 18010, Spain.

14.2 If your payment was processed by Passepartours , or Passepartours , the Terms of Use constitute an agreement between you and Passepartours, If your payment was processed by Passepartours, the Terms of Use are an agreement between you and Passepartours, and the Services are provided to you by Passepartours. For the avoidance of doubt, these Terms of Use never constitute an agreement between you and Passepartours.

Modifications or Cancellations by You

15.1 Once a Product has been purchased, your Booking cannot be changed by you or cancelled with a refund, unless otherwise stated in the terms and conditions applicable to such Product. If you request that any element of your Booking is changed (including but not to your pick-up location or time), you acknowledge that it is entirely at Passepartours discretion as to whether to accommodate your request. It is your responsibility to be at the meeting place at the time and date communicated on your Booking. In the case of certain Products, exact locations and times will be communicated to you after your Booking is made. It is your responsibility to check such messages after your Booking is made, and to be at the meeting place at the time and date. If you are not at such meeting point at the required time, Passepartours and its guides, shall be under no obligation to reschedule, and your failure to be at the communicated meeting point at the required time may result in your Booking being classified as a “no show”, meaning that you will not be entitled to any refund or to being rebooked.

15.2 The standard cancellation policy allows you to request a change to and/or cancel a Booking up until 24 hours before the start time of the Booking. Timings are calculated in accordance with the time zone of the Experience. For a cancellation to be effective, it must be made through the self-service options available through the Website (e.g. https://www.passepartours.com/account/bookings).

15.3 If any Product is designated as “Complete”or with materially similar messaging it is non-refundable, and it will not be possible to change or cancel within the 48 hours before the tour. A minority of Products have other, different cancellation policies. In all circumstances, you must check the cancellation policy contained in the applicable Product listing at the time of your Booking, which is the policy that will apply to and govern the terms of your cancellation and any refunds.

15.4 Notwithstanding Sections 15.2 and 15.3, (a) requests for modifications and amendments to a Booking, including date change requests (collectively, a "Change Request") must be made online through the 'Manage My Booking' section of the Website; and (b) if it is possible to implement a Change Request, Passepartours shall not charge a fee for doing so, as long as the Change Request is received by us by the deadline specified in the Product listing. Please note that We may charge a fee to accommodate a Change Request; in such circumstances, you will be required to pay such fee in order that Passepartours may successfully process your Change Request.

15.5 All Change Requests shall be processed by Passepartours subject to the availability. Passepartours does not guarantee the success of any Change Request, and it shall not be successful unless Passepartours confirms that a Change Request is accepted. 

15.6 If you make a Booking using a promotion code, or if you accept a discount or special-offer price during the check-out process, you may invalidate your discount or special-offer price by making a Change Request after Booking.

15.7 No refunds are available once an Experience has commenced, or in respect of any Product's package, accommodation, meals or any other services that have started to be utilized.

Other Modifications and Cancellations

16.1 Occasionally We may make a change to a Product after your purchase, including but not to the date, price, inclusions, coverage, age requirements, and/or any other Product features and/or requirements. As a result, Passepartours, reserves the right to cancel, change or substitute any Product that you have purchased, at any time, for any reason. If the change proposed is material (for example, a change in dates and/or a significant change to the itinerary), and you are dissatisfied with the alternative that is offered, you will be entitled to a full refund of the original purchase price.

16.2 We may decide, in our sole discretion, that it is necessary or desirable for the protection of our interests, to withdraw our Services resulting in an override of the Product's cancellation policy and the effective cancellation of a Booking. We may also determine, in our sole discretion, to arrange refund to you part or all of the amounts charged to you. You agree that we and the applicable Tour operator shall have no liability for such cancellations or refunds.

Passports, Visas & Insurance

17.1 When you make a Booking, you are responsible for ensuring that you meet all foreign entry requirements and that your travel documents, including passports and visas, are in order.

17.2 For applicable passport and visa requirements, you should consult the relevant embassy or consulate for information. Such requirements may change at any time, and it is your responsibility to check for up-to-date information before making a Booking and before your departure. Passepartours accepts no liability in connection with any person who is refused entry onto a flight or into any country, including countries such person may just be passing through en route to their destination.

17.3 As visa and health requirements are subject to change without notice, Passepartours recommends that you verify health and visa requirements with the appropriate consulate prior to departure. It is also your responsibility to consult your physician for current recommendations on inoculations before you travel internationally, and to ensure that you meet all health entry requirements and follow all medical guidance related to your trip.

17.4 Passepartours strongly recommends that you purchase a comprehensive travel insurance policy prior to departure to protect your Product purchase. If you cancel your trip or significantly alter travel dates, your travel insurance policy may reimburse the cost of cancellation fees and related expenses. Please review your travel insurance policy carefully for related terms and conditions.

17.5 Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Passepartours urges customers to investigate and review travel prohibitions, warnings, announcements and advisories issued by the destination country governments prior to booking travel to international destinations. 

17.6 PASSEPARTOURS DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO ANY DESTINATION IS ADVISABLE OR WITHOUT RISK, AND PASSEPARTOURS IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

Our Liability

18.1 PLEASE READ THIS SECTION CAREFULLY. THIS SECTION LIMITS PASSEPARTOURS'S LIABILITY TO YOU FOR ISSUES THAT MAY ARISE IN CONNECTION WITH YOUR USE OF THE SERVICES.

18.2 THE INFORMATION, CONTENT, SOFTWARE, PLATFORM, AND SERVICES PUBLISHED ON OR OTHERWISE PROVIDED VIA THE SERVICES (INCLUDING, WITHOUT LIMITATION, THOSE CREATED OR POWERED BY AI) MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING IN RELATION TO RESERVATION AVAILABILITY AND PRICING ERRORS. PASSEPARTOURS, ITS PARENT, SUBSIDIARIES AND CORPORATE AFFILIATES (COLLECTIVELY, THE "PASSEPARTOURS") DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR, ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE PRODUCTS AND OTHER SERVICES (INCLUDING, WITHOUT LIMITATION, THE PRICING, AVAILABILITY, PHOTOGRAPHS, FEATURES, INCLUSIONS AND EXCLUSIONS, GENERAL PRODUCT DESCRIPTIONS, REVIEWS AND RATINGS, ETC.). IN ADDITION, PASSEPARTOURS EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY AVAILABILITY AND OBVIOUS PRICING ERRORS AND/OR ON BOOKINGS MADE UNDER AN OBVIOUSLY INCORRECT PRICE.

18.3 PASSEPARTOURS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, CONTENT, SOFTWARE, PLATFORM, PRODUCTS, AND OTHER SERVICES FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY PASSEPARTOURS. ALL SUCH INFORMATION, CONTENT, SOFTWARE, PLATFORM, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PASSEPARTOURS DISCLAIM ALL WARRANTIES AND CONDITIONS THAT THE PLATFORM IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PASSEPARTOURS HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, CONTENT, SOFTWARE, PLATFORM, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, TO THE EXTENT PERMITTED BY LAW.

18.4 IN NO EVENT SHALL PASSEPARTOURS (OR ANY OF THEIR OFFICERS, DIRECTORS AND AFFILIATES) BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION LOSS OF DATA OR INFORMATION OR COSTS TO PROCURE SUBSTITUTE GOODS OR SERVICES) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A PRODUCT OR A BOOKING, OR YOUR ACCESS TO, DISPLAY OF OR USE OF THE SERVICES WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF PASSEPARTOURS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

18.5 If Passepartours is found liable for any loss or damage that arises out of or is in any way connected with your use of the Services or with a Booking or use of a Product, then Passepartours liabilities will in no event exceed, in the aggregate, the greater of (a) the sum paid to Passepartours in respect of the Booking giving rise to the claim, or (b) one hundred dollars (US $100.00).

18.6 The limitation of liability set forth in this Section 18 reflects the allocation of risk between the parties. The limitations specified in this Section will survive and apply even if any remedy specified in these Terms of Use is found to have failed of its essential purpose. The limitations of liability provided in these Terms of Use inure to the benefit of Passepartours.

18.7 These Terms of Use and the foregoing liability disclaimer do not affect mandatory legal rights that cannot be excluded under applicable law, for example, under consumer protection laws in place in certain countries. In the UK and EU, this includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, and for fraud or fraudulent misrepresentation. If you are a consumer in the UK or the EU, this Agreement does not exclude any liability for losses and damages caused by a breach of any duty to act with reasonable care and skill or by a breach of this Agreement, provided that the resulting damages were foreseeable when the obligations arose.

Passepartours Tickets

19.1 After your booking, you will receive an automatic confirmation with a recap of your activity on a PDF by email, this will be consider your Tour Ticket.

19.2 You must show this Ticket to our guide in order to check in and start your tour. Your Booking cannot be honored without presenting a valid Ticket. Ensure you read the terms and conditions relating to your Booking in order to understand what will be required by the specific tour.

19.3 For security purposes, when redeeming your Ticket you must present a valid photo ID.

19.4 In some cases, our guide would require that you present the payment card used to purchase your Product at the time of redemption. This typically applies to attraction and show tickets. You should be advised at check-out whether or not this will be required. If you have questions about such a requirement, contact Passepartours's Customer Care team.

20. Updates to these Terms of Use; Modifications; Termination and Withdrawal

20.1 Terms of Use: Passepartours may change, add or delete these terms and conditions of these Terms of Use or any portion thereof from time to time in its sole discretion where we deem it necessary for legal, general regulatory and technical purposes, or due to changes in the Services provided or nature or layout of Services. Thereafter, you expressly agree to be bound by the terms and conditions of these Terms of Use as amended.

20.2 Modifications: Passepartours may change, suspend or discontinue any aspect of the Services at any time, including availability of any of the Services’ features, databases or User Content, at any time, without any cost to you, including: (a) to ensure compliance with applicable laws and/or reflect changes in relevant laws and regulatory requirements, such as mandatory consumer laws; (b) to perform temporary maintenance, fix bugs, implement technical adjustments, for operational purposes or make improvements, such as adapting the Services to a new technical environment, transferring the Services to a new hosting platform, or ensuring Service compatibility with the devices and software (as updated from time to time); (c) to upgrade or amend the Services, including releasing new versions of the websites on certain devices or otherwise amending or making modifications to existing features and functionality; (d) to alter the structure, design or layout of the Services, including changing the name of or re-branding the Services, or amending, improving and/or expanding the features and functionalities available; and (e) for security reasons.

For UK and EU-based users: If we make any changes to the Services which we reasonably consider will materially negatively impact your access to or use of the Services, we will give you reasonable notice of the changes. If you do not terminate your contract with us before these changes take place, we will take that as your acceptance of the changes. 

20.3 Updates: We may make updates to keep the Services in conformity with applicable consumer laws. 

20.4 Termination: Passepartours may also impose limits or otherwise restrict your access to all or parts of the Services without notice or liability for technical or security reasons, to prevent against unauthorized access, loss of, or destruction of data or where Passepartours considers in its sole discretion that you are in breach of any provision of this Agreement or of any law or regulation and where Passepartours decides to discontinue providing any aspect of the Services.

Passepartours may terminate this Agreement with you at any time, without advanced notice, where it believes in good faith that you have breached this Agreement or otherwise believes that termination is reasonably necessary to safeguard the rights of Passepartours and/or others users of the Services. That means that we may stop providing you with Services.

General Provisions

21.1 You agree that no joint venture, agency, partnership, or employment relationship exists between you and any of Passepartours as a result of these Terms of Use or use of the Services.

21.2 Passepartours's performance of these Terms of Use is subject to existing laws and legal process, and nothing contained in these Terms of Use limits Passepartours's right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of the Services or information provided to or gathered by Passepartours with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of the Services within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.

21.3 If any part of these Terms of Use is determined to be invalid or unenforceable pursuant to applicable law including, but not to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remaining provisions in these Terms of Use shall continue in effect.

21.4 These Terms of Use (and any other terms and conditions referenced herein) constitute the entire agreement between you and Passepartours with respect to the Services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Passepartours with respect to the Services. A printed version of these Terms of Use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

21.5 Any rights not expressly granted herein are reserved.

Jurisdiction and Governing Law

22.1 The Services are provided by a Spain entity and these Terms of Use is governed by will be under Spanish law, which will be applicable to what it is not provided on this contract, as regards interpretation, validity and execution.

22.2 Use of the Services is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph. The foregoing shall not apply to the extent that applicable law in your country of residence requires application of another law and/or jurisdiction and this cannot be excluded by contract.

23. Help & Support

23.1 If you wish to contact Passepartours, please visit our Passepartours Help & Support page giving information about ways to contact us. You can also write to us at the following address: Passepartours, Calle Correo viejo, 12, Granada, 18010, Spain. Please note that Passepartours, does not accept legal correspondence or service of legal process by any means other than hard copy post delivered to the address immediately above, unless it is compelled to by applicable law. For the avoidance of doubt and without limitation, we therefore do not accept notices or legal service deposited upon any of our affiliates or subsidiaries, save as described below.

23.2 Digital Services Act Contact for Users: You can contact us directly using the contact information below:

E-mail address: hello@passepartours.com

23.3 Digital Services Act Contact and Legal Representative for Authorities: If you are a national Member State authority, the European Commission or the European Board for Digital Services then you can contact us directly using the contact information below:

Email address: antonio[at]passepartours.com

Telephone number: +39 375 500 1533

Please do not contact us at our legal representative using these details unless you are contacting us on behalf of one of the public bodies referenced above, as Passepartours will not respond to your request. If you have any questions about or platform, or wish to submit a complaint, please contact us using the contact details set out in the ‘Help & Support’.